Grievance Redressal

In line with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, you can raise a complaint with:

• Orders, deliveries, returns and refunds
• A seller, a listing or a product description you believe is false or misleading
• Content on the site that is unlawful or infringes your rights
• Your personal data, including requests to access, correct or delete it

• Email the Grievance Officer with your name, phone number, the order number or page link, and what went wrong. Attach photos or documents if you have them.
• You can also use our contact form; choose the subject that fits best.

• We acknowledge your complaint within 48 hours and give you a reference number.
• We resolve it within one month of receiving it, and tell you the outcome and the reasons.
• If a seller is involved, we share the complaint with them and follow up until it is closed.

You can contact the National Consumer Helpline (1915, consumerhelpline.gov.in) or file a complaint with the consumer commission at edaakhil.nic.in.