Returns, Refunds & Cancellation

IntegratorIndia is an online marketplace. Products are sold by independent sellers, whose name, address and GSTIN are shown on every product page and on your tax invoice. The seller is responsible for the product, its warranty and its returns. IntegratorIndia runs the payment, courier booking and this policy, and helps resolve any dispute.

• You can cancel free of charge any time before the order is dispatched. Email connect@integratorindia.com or call +91 8088724177 with your order number.
• Once the courier has picked up the order it can no longer be cancelled; you can refuse delivery or request a return as below.
• We never charge a cancellation fee. If a seller cancels your order, you get a full refund.

• Report the problem within 48 hours of delivery, with photos of the item, the packaging and the shipping label. An unboxing video helps for high-value items.
• The seller will arrange a replacement or a refund. If the item has to come back, we book the return pickup at no cost to you.
• Items must be returned unused, with all accessories, manuals and original packaging.

• Standard catalogue items in unopened original packaging can be returned within 7 days of delivery, unless the product page says the item is non-returnable. Return shipping is paid by the buyer.
• Not returnable unless defective: items made, configured or cut to your order; software, firmware and licence keys once activated; items whose seal has been broken; consumables.
• Warranty claims after the return window are handled by the seller or manufacturer under the warranty stated on the product page.

• Approved refunds are issued within 7 working days to the original payment method. Your bank may take a further 5–7 working days to show the credit.
• Shipping charges are refunded when the return is due to a seller error (damaged, defective, wrong or missing items).
• The seller issues a GST credit note against your tax invoice for every refund, so registered buyers can adjust their input tax credit.

Refunds for vendor subscriptions, RFQ lead unlocks and the GST verification fee follow section 8 of our Terms of Service.

If you are not satisfied with how a return or refund was handled, contact our Grievance Officer. You can also approach the National Consumer Helpline (1915, consumerhelpline.gov.in).